Recording — not attached to a listed meeting

City of Cocoa Water Payment Options

Archived under: 2021-06-09
Status: Machine transcript available
Source: the YouTube video the transcript was made from ↗

The date is the archive folder's. For a video from the City's channel this is usually the day it was posted, not necessarily the day of the event.

Transcript Partial transcript

Machine transcription of this recording. The words are the recognizer's, except where a passage is marked as corrected or machine re-recognized; most have not been checked against the audio, so words, numbers and names can be misheard. It describes what was said. It cannot establish who voted how, an amount or an outcome. A time links to its passage, and “Copy link” copies that link. “▶ Play” opens the recording at that moment, on YouTube; on this page it moves the player above the transcript.

How this transcript was made. New machine transcription of the whole recording, with 2 voices separated from the audio. 7 short machine repair(s) (7 word(s)) are labelled in place, with the original words beside them: an ordinary word was replaced only where two further machine readings agreed on a different one. Checks run on this transcript: the recognizer's own warning signs, whether a voice was detected where the words are and a language review for likely mishearings. A second, independent machine reading was compared with it word by word: the same words for 97.6% of 544 content words. Dotted words (1 places) are ordinary wording differences: hover or tap to see the other reading. 8 passages (12% of the words) are marked suspect: their words are not shown ("unclear audio") and support no statement: numbers, amounts, negation or names differ; the language review questioned them; or no voice was detected there. Agreement between two machine readings is not verification.

Speakers were separated by voice. A plain name rests on evidence tied to that voice; “provisional” is a name from an earlier text-only pass and is not verified; “Speaker N” is an unidentified voice.

[00:00:00] ▶ Play Speaker 1 + overlapping voice

Hi, I'm Lucille, a customer service representative with the City of Cocoa and I would like you to know about the different ways that you can pay your City of Cocoa water bill each month. Automatic debit from your bank account is one of the easiest and most efficient ways to pay your utility bill each month and ‸ is a free service.

[00:00:17] ▶ Play Speaker 1 + overlapping voice · Unclear audio

[unclear audio — 0:06 ▶]

Flag: a language review questioned the wording · 00:00:17–00:00:23 · unresolved: the words are not shown (unclear audio); listen to the recording

[00:00:23] ▶ Play Speaker 1 + overlapping voice

page to direct you to all of our online and printable forms. Select automatic debit agreement, print the form and fill it out. Don't forget to include

[00:00:31] ▶ Play Speaker 1 + overlapping voice · Unclear audio

[unclear audio — 0:02 ▶]

Flag: a language review questioned the wording · 00:00:31–00:00:33 · unresolved: the words are not shown (unclear audio); listen to the recording

[00:00:33] ▶ Play Speaker 1 + overlapping voice

A completed copy of this form can be emailed to customerservice at

[00:00:38] ▶ Play Speaker 1 + overlapping voice · Machine re-recognized

cocofl.org

Flag: words were replaced by a machine repair · 00:00:38–00:00:39 · machine repair: words replaced where two further machine readings agreed (not checked by a person)

[00:00:39] ▶ Play Speaker 1 + overlapping voice

or can be brought into City Hall. Also, online bill pay options set up through your banking institution may be free of charge and are sent to City of Cocoa electronically or via

[00:00:51] ▶ Play Speaker 1 + overlapping voice · Machine re-recognized

check.

Flag: words were replaced by a machine repair · 00:00:51–00:00:51 · machine repair: words replaced where two further machine readings agreed (not checked by a person)

[00:00:51] ▶ Play Speaker 1 + overlapping voice

If you wish to pay your bill by

[00:00:53] ▶ Play Speaker 1 + overlapping voice · Machine re-recognized

check

Flag: words were replaced by a machine repair · 00:00:53–00:00:53 · machine repair: words replaced where two further machine readings agreed (not checked by a person)

[00:00:53] ▶ Play Speaker 1 + overlapping voice

or money order, you can mail it to our secure payment processing center. Simply use the return envelope included in your monthly bill and detachable stub located at the bottom of your statement.

[00:01:05] ▶ Play Speaker 1 + overlapping voice · Unclear audio

[unclear audio — 0:03 ▶]

Flag: numbers, amounts, negation or names differ between the machine readings · 00:01:05–00:01:08 · unresolved: the words are not shown (unclear audio); listen to the recording

[00:01:08] ▶ Play Speaker 1 + overlapping voice

posting of the payment to your account. Another option to utilize when paying by

[00:01:13] ▶ Play Speaker 1 + overlapping voice · Machine re-recognized

check

Flag: words were replaced by a machine repair · 00:01:13–00:01:13 · machine repair: words replaced where two further machine readings agreed (not checked by a person)

[00:01:13] ▶ Play Speaker 1 + overlapping voice

or money order is our on-site drop box located on the south side of the City Hall building next to the entrance doors facing Orange Street. This option is available 24 hours a day, 7 days a week. Simply place your

[00:01:26] ▶ Play Speaker 1 + overlapping voice · Machine re-recognized

check

Flag: words were replaced by a machine repair · 00:01:26–00:01:27 · machine repair: words replaced where two further machine readings agreed (not checked by a person)

[00:01:27] ▶ Play Speaker 1 + overlapping voice

or money order along with water statement stub or account number noted on payment through the drop box slot. Please note, depositing cash is not permitted and receipts are not provided when the drop box is used. A money order is always accepted in place of cash. Many of our customers are now using online bill pay. The City of Cocoa partners with a secure third-party payment processor to accommodate customers who would like to pay bills online using a debit card, credit card or ACH. Please visit our website,

[00:01:57] ▶ Play Speaker 1 + overlapping voice · Unclear audio

[unclear audio — 0:03 ▶]

Flag: a language review questioned the wording · 00:01:57–00:02:00 · unresolved: the words are not shown (unclear audio); listen to the recording

[00:02:00] ▶ Play Speaker 1 + overlapping voice

Click on the view utility bills link and

[00:02:03] ▶ Play Speaker 1 + overlapping voice · Machine re-recognized

you'll

Flag: words were replaced by a machine repair · 00:02:03–00:02:03 · machine repair: words replaced where two further machine readings agreed (not checked by a person)

[00:02:03] ▶ Play Speaker 1 + overlapping voice

be redirected to the first billing website where you can choose to pay as a guest or register your account to view and print bills, set up automatic debit or make a payment. Payments can be made by calling the customer service line at

[00:02:17] ▶ Play Speaker 1 + overlapping voice · Unclear audio

[unclear audio — 0:05 ▶]

Flag: a language review questioned the wording · 00:02:17–00:02:21 · unresolved: the words are not shown (unclear audio); listen to the recording

[00:02:22] ▶ Play Speaker 1 + overlapping voice · Machine re-recognized

You'll

Flag: words were replaced by a machine repair · 00:02:22–00:02:22 · machine repair: words replaced where two further machine readings agreed (not checked by a person)

[00:02:22] ▶ Play Speaker 1 + overlapping voice

be redirected to our third-party processor.

[00:02:25] ▶ Play Speaker 1 + overlapping voice · overlapping voices · Unclear audio

[unclear audio — 0:04 ▶]

Flag: a language review questioned the wording · 00:02:25–00:02:29 · unresolved: the words are not shown (unclear audio); listen to the recording

[00:02:29] ▶ Play Speaker 1 + overlapping voice · Unclear audio

[unclear audio — 0:03 ▶]

Flag: a language review questioned the wording · 00:02:29–00:02:32 · unresolved: the words are not shown (unclear audio); listen to the recording

[00:02:32] ▶ Play Speaker 1 + overlapping voice

few days of the month and any day after a holiday are extremely busy for the customer service division. Wait times on the phone and at City Hall can be long. All of these payment options are also listed on the back of your monthly statement. If you have any questions or would like more information, please contact our office during regular business hours or email any questions and a representative will be happy to assist. On behalf of the City of Cocoa, we hope this information has been helpful to you.

[00:02:59] ▶ Play Speaker 1 + overlapping voice · Unclear audio

[unclear audio ▶]

Flag: the recognizer flagged its own output; a language review questioned the wording · 00:02:59–00:02:59 · unresolved: the words are not shown (unclear audio); listen to the recording

[00:02:59] ▶ Play No voice detected · Unclear audio

[unclear audio ▶]

Transcript revision built 2026-10-27T09:40:50 · 470 ordinary words, 65 in suspect passages, 7 machine re-recognized.